We deliver to European Union countries within 5-15 working days! Read more icon

Return and replacement
  • Defective goods shall be rectified or replaced and returned in accordance with the Civil Code of the Republic of Lithuania and the Government of the Republic of Lithuania Resolution No. July 22 Resolution No. 738 of the approved retail regulations.
  • The ordered goods can be returned to the seller within 14 days without stating the reason for return, according to the laws in force in the Republic of Lithuania. Returned goods must be undamaged and packaged as on delivery. The goods can be returned by self-delivery or by courier to our factory-warehouse at Kašonys, Jiezno sen., Plento str. 23, LT-59339 Lithuania. After assessing the condition of the returned goods, the money within 10 (ten) calendar days returned to the buyer. Transportation costs for the return of goods are taken care of by the buyer.
  • The buyer must inform the seller about the expected return of the product by e-mail sale@timbela.com the day before the return of the product. When returning the purchased product, the Buyer is responsible for its packaging. If the item is not properly packed, the Seller has the right not to accept the returned item.
  • The Seller shall have the right to refuse to accept the returned item if it has been used and / or externally damaged and / or has lost its appearance (changes which were made to the delivery packaging that were necessary to inspect the item are not considered).
  • In the case of return of the order in accordance with paragraph 3.2. of the terms and conditions, the Buyer shall bear the cost for delivery. In the event of a returned product being defective due to the production process, the Seller undertakes to accept back and replace the order. In the event when Seller does not have similar goods for a replacement, reimbursement shall be made to the Buyer for the money paid for the defective item.
  • Claims regarding product damage during transportation must be submitted to the employee of the courier company at the time of receiving the package and product damage must be noted in the product receipt document. If the buyer accepts the shipment and signs the bill of lading (product receipt document) without comments, it is considered that the delivered shipment is without defects, the quantity and quality of the goods comply with the terms of the sales contract.
  • The return address for the product(s) is Plento g. 23, Kašonių km., Jiezno sen., LT-59339 Lithuania.