“TIMBELA” TERMS OF DELIVERY

Delivery terms and conditions

The lead time of an order to a requested address is within 2-15 business days after the purchase. This term excludes cases when Seller does not have the required goods in stock and the Buyer is informed about it. Delivery may be delayed in case of unforeseen circumstances beyond the Seller’s control. In such case, the Seller undertakes to immediately contact the Buyer and agree on the new delivery terms.

The Seller shall be released from liability for violation of the delivery time limit terms if the goods are not delivered to the Buyer in time or at all due to the Buyer’s fault or other circumstances dependent solely on the Buyer.

At the time of delivery, prior to signing the bill of lading or other delivery documents, the Buyer shall check the condition of the shipment. When the delivery document is signed, the shipment shall be deemed to have been forwarded in the proper condition.

In case the shipment is damaged, the Buyer must not accept it and must mark that on the consignment note. Upon acceptance of the shipment and signing the delivery documents without any damage complaints, the delivered shipment shall be deemed to be free from defects, the quantity and quality of the goods comply with the terms of the sales contract.

Upon delivery of the order to the address specified by the Buyer, the order shall be handed directly to the Buyer or, in the absence of the Buyer, to a person residing at the same address. In such cases, the goods are deemed to have been transferred to the buyer. If the goods are not delivered on the planned delivery day, the Buyer shall inform the Seller immediately, but no later than two days after the scheduled delivery date. Otherwise, the Buyer loses the right to make claims against the Seller regarding the non-delivery of the goods.

In case the Buyer cannot accept the order himself / herself, the Buyer must provide the details of the person who will accept the order by filling in the information in the order form.

The seller organizes the delivery of the goods to the address specified by the buyer for an additional fee. Shipping rates are calculated automatically after placing the product in the shopping cart and entering the delivery address. Delivery of goods is free in the territory of Lithuania (except the Curonian Spit) and Latvia.

Warranty 

The goods sold are covered by a 2-year (24-month) warranty service period, as specified in the product description. The beginning of the guarantee is the day of issuing the invoice after purchasing the product. In order to take advantage of this guarantee, the buyer must notify the seller in writing about product damages, defects or other reasons for rejecting the product by e-mail sale@timbela.com. In the event of a defect or damage to the product, the Buyer must provide detailed photos of the product showing the damage to the product.

Return and replacement

Defective goods shall be rectified or replaced and returned in accordance with the Civil Code of the Republic of Lithuania and the Government of the Republic of Lithuania Resolution No. July 22 Resolution No. 738 of the approved retail regulations.

The ordered goods can be returned to the seller within 14 days without stating the reason for return, according to the laws in force in the Republic of Lithuania. Returned goods must be undamaged and packaged as on delivery. The goods can be returned by self-delivery or by courier to our factory-warehouse at Kašonys, Jiezno sen., Plento str. 23, LT-59339 Lithuania. After assessing the condition of the returned goods, the money within 10 (ten) calendar days returned to the buyer. Transportation costs for the return of goods are taken care of by the buyer.

The buyer must inform the seller about the expected return of the product by e-mail sale@timbela.com the day before the return of the product. When returning the purchased product, the Buyer is responsible for its packaging. If the item is not properly packed, the Seller has the right not to accept the returned item.

The Seller shall have the right to refuse to accept the returned item if it has been used and / or externally damaged and / or has lost its appearance (changes which were made to the delivery packaging that were necessary to inspect the item are not considered).

In the case of return of the order in accordance with paragraph 3.2. of the terms and conditions, the Buyer shall bear the cost for delivery. In the event of a returned product being defective due to the production process, the Seller undertakes to accept back and replace the order. In the event when Seller does not have similar goods for a replacement, reimbursement shall be made to the Buyer for the money paid for the defective item.

Claims regarding product damage during transportation must be submitted to the employee of the courier company at the time of receiving the package and product damage must be noted in the product receipt document. If the buyer accepts the shipment and signs the bill of lading (product receipt document) without comments, it is considered that the delivered shipment is without defects, the quantity and quality of the goods comply with the terms of the sales contract.

The return address for the product(s) is Plento g. 23, Kašonių km., Jiezno sen., LT-59339 Lithuania.